- Provide exceptional customer support via phone, email, and chat in German
- Troubleshoot and resolve customer issues efficiently
- Research and provide accurate and up-to-date information to customers
- Document interactions and maintain clear records
- Uphold company standards for customer service excellence
- Contribute to a positive and supportive team environment
- Native or fluent German speaker with excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent computer literacy with proficiency in relevant software applications
- A positive and enthusiastic attitude
- Full-time: Monday-Sunday, 7:00 AM - 10:00 PM hours/week)
- Part-time options available: (Schedule will vary based on chosen option)
- 30 hours/week
- 25 hours/week
- 20 hours/week
- Competitive salary commensurate with experience:
- Full-time: 1400 EUR gross + 100 EUR KPI bonus
- Part-time: Salary based on working hours (e.g., 30 hrs/week = EUR gross) + bonus
- Comprehensive benefits package (details to be provided upon selection)
- All employees (full-time and part-time) will undergo a compulsory 2-week training program starting on the first day of employment.
- Training will be conducted remotely from home, Monday-Friday, 9:00 AM - 5:00 PM (or similar).
- Shifts are planned for 7 hours and 45 minutes.
- Part-timers will work full shifts (7.75 hours) but not necessarily every day.
- The schedule will rotate through early (9:00 AM - 11:00 AM), late (1:30 PM - 3:35 PM), and middle shifts (11:00 AM - 12:00 PM) to ensure coverage across all hours.
- New hires will not be assigned early morning shifts (7:00 AM - 9:00 AM).
- EU Citizenship
- Slovak Residence Card
- This position is open to local candidates residing in Slovakia only.
- Operation hours encompass Monday-Sunday, including bank holidays.
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Customer Support Specialist - Bratislava, Slovensko - Cross Border Talents
Popis
About the Role:
We are looking for a passionate and customer-centric individual to join our growing Customer Support team as a Customer Support Specialist (German). In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries in a timely and efficient manner.
Responsibilities:
Qualifications:
Schedule:
Compensation & Benefits:
Training:
Shift Details:
Requirements:
How to Apply:
If you are a passionate and customer-focused individual with a strong command of German and a desire to work in a fast-paced environment, we encourage you to apply Please submit your resume and cover letter (in German) for consideration.
Additional Notes:
We offer a competitive compensation package and a chance to be part of a dynamic and growing team. Join us and make a difference