- Leading and deploying service technicians' team for efficient workload allocation and productivity.
- Supervising works, reviewing reports and safety records.
- Proposing productivity improvements and innovations.
- Cooperating with sales engineers.
- Scheduling SVC Technicians jobs, materials, and subcontractors to jobsites for completing all intervention in time.
- Managing orders, documentation, and procurement process.
- Administering database and systems, preparing reports.
- Ensuring safety compliance. Investigating customer concerns and collecting warranty claims.
- Tracking service work requirements and warranty time.
- Checking worksheets, quotations, and orders.
- Managing monthly invoicing and stock check.
- High school education (preferably university education)
- Minimum of 3 years of experience in coordinating work in a service-related field.
- Communicative level of English proficiency, Fluent in Slovak.
- Experience in leading or supervising a small team is a plus.
- Customer-oriented mindset.
- Ability to build strong relationships with both customers and team members.
- Excellent organizational skills and attention to detail.
- Ability to plan and prioritize tasks effectively.
- Assertiveness and willingness to speak up when necessary.
- Proactive mindset and ability to take initiative.
- Ability to work well under pressure.
- Proficient computer skills and good knowledge of MS Office.
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Service Coordinator - Bratislava, Slovensko - Trane Technologies
Popis
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.For our Trane Slovakia office we are looking for a person to take the position of Service Coordinator.
Location: Bratislava.
Hybrid role.
Role summary:
In this role, you will coordinate a team of service technicians in a specific territory. You will plan, control, and direct their activities in close collaboration with the Technician Coordinator. Acting as a link between customers and service technicians, you will support the Service Operations Leader in achieving expected results. Additionally, you will provide administrative support to service customers and the team, ensure team cohesion, and promote constant teamwork and consultation within the dedicated team and territory.
Role responsibilities:
Skills and qualifications required:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.