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  • Customer Support Agent - CPM CX Centre

    CPM CX Centre
    CPM CX Centre

    pred 2 mesiacmi

    19.000 € - 25.000 € (EUR) ročne *
    Popis

    Via
    is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide.

    Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you We are seeking enthusiastic
    Customer Support Agent (TaaS)
    fluent in
    German
    to join our dynamic
    Via TaaS team.
    In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team's goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.

    What you'll be doing?

    • Keep things running smoothly
      by offering first-line support through phone, email, and digital channels as needed.
    • Aim for 'first contact resolution'
      to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
    • Keep customer records updated
       with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
    • Foster positive interactions
      in all communications, making sure customers feel understood and supported.
    • Provide efficient and productive support
      to meet agreed service levels (SLA) and contact centre KPIs.
    • Participate in training and briefings
      (both internal and external) to gain expertise and understand client and contact centre requirements.
    • Follow all applicable policies and regulations
      , including client policies, EU legal frameworks, and local government regulations.

    Requirements

    What skills & experience you'll bring to us?

    • German Skills
      : You're fluent communicating in German, C2 level in both written and spoken.
    • English Communication
      : You'll be working with an international team, so you need to be comfortable in English too
    • Customer-First Mindset
      : You love helping people and solving problems, whether it's over the phone or by email.
    • Tech-Savvy
      : You're comfortable with MS Office and can pick up new tools quickly.
    • Organised & Motivated
      : Even when things get busy, you stay organised and keep delivering quality service.
    • Eligibility
      : Be eligible to work in Slovakia.

    Benefits

    What do we offer?

    • Start date: September/October 2025.
    • Contract: Temporary 6 Months (Possibility to extension into permanent)
    • Full-time: 40 hours/week.
    • Working days/hours: Monday to Sunday rotating schedule from 1:00 PM to 2:00 AM (5 days per week rotation)
    • Competitive base salary of 19,000€ gross per year
    • 6,60 €/day meal voucher (€132/month).
    • A commuting/WFH allowance of €50 per month (€600 per annum).
    • 5 extra days paid (personal days) per annum pro rata in case of emergencies and short-term absence.
    • Hybrid and remote working options available.
    • Fully paid training (5 days from 9AM to 6PM), which will provide you with the basic knowledge of your new role.

    Extra Perks:

    • Chill-Out Zone
    • Multisport Card: Stay active with access to various sports facilities.
    • Employee Assistance Program: Free, confidential support on personal or work-related issues.
    • Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
    • Referral Bonus: Refer a friend and get a bonus
    • Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
    • Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

    About us

    At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

    CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM. 

    WeCare #WeAreCurious #WeAchieveTogether

    * Toto platové rozpätie je odhad spoločnosti beBee
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