Customer Service - Bratislava, Bratislava

Job summary

Stokke is a world-renowned brand committed to fostering the bond between parent and child through innovative design and exceptional quality. We are seeking motivated and enthusiastic Customer Service & Sales Representatives to join our growing team.

Responsibilities

• Engage with customers via phone, email, and chat to provide outstanding service and support.
• Identify customer needs and directly recommend products and services to enhance their experience.
• Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
• Meet and exceed sales targets through effective upselling and cross-selling techniques.
• Maintain a thorough understanding of client products and promotions to provide accurate information to customers.

Qualifications

• Fluent in written and spoken English & Norwegian, Finnish, Swedish or Danish.
• Proven experience in customer service and sales, preferably in a call centre or retail environment.
• Excellent communication skills with the ability to engage and build rapport with customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Sales-driven mindset with a track record of meeting and exceeding targets.

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