Technical Integration Lead - Bratislava

Job summary

Act as the primary intake point for technical SAP service requests within the CoE (Center of Expertise). Qualify and prioritize incoming requests, coordinating with business stakeholders and technical consultants. Dispatch tickets and tasks to the appropriate SAP expert based on domain knowledge and workload.

Qualifications

• Broad technical knowledge across SAP domains: SAP GRC, NetWeaver, ABAP, BASIS, SSO, SAP Business Connector, printing solutions (Kofax, IXOS), SAP workflows
• Solid understanding of SAP system architecture and integration concepts
• Familiarity with technical project management and support operations in a hybrid Agile/Waterfall environment
• Experience working in large-scale, multi-technology SAP environments (cloud and on-premise)

Responsibilities

• Maintain a clear and structured communication channel between business departments and SAP consultants
• Provide basic triage and guidance when requests are ambiguous or span multiple domains
• Support reporting and dashboarding of workload and performance metrics
• Contribute to continuous improvement of the dispatch process, proposing automation or optimization where feasible

Benefits

• Employee Assistance Program
• Referral Program
• Learning Platforms and Programs (incl. LinkedIn Learning, Udemy, certification programs)
• Life insurance
• Opportunity to obtain a Multisport card
• Extra 3 vacation days
• Discounts and special offers from selected vendors
• Meal tickets covering 100% of value by the employer
• Public transportation allowance for physical/ hybrid work arrangement
• Benefit Plus system (exceptional amount to spend for various options – sports, books, activities, vouchers etc)
• Sick days

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