Customer Care Executive - Bratislava, Bratislava
Len pre registrovaných členov Bratislava, Bratislava, Slovensko
pred 2 týždňami
* Toto platové rozpätie je odhad spoločnosti beBee
Job summary
This is a technical role within our client's Technical Support team. You will be delivering best-in-class assistance customers. You will be joining a leading name in global technology & communication systems; being a leader in their field. If you're fluent in Bulgarian & comfortable with communication in English, passionate about customer service and technical support, this might be an opportunity you have been waiting for.Responsibilities
- Problem-Solving: To assist customers and field engineers by diagnosing problems through full on troubleshooting.
- Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
- Communication: Handling contacts over various channels including phone, email and chats.
- Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
- Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it's relevant.
Popis práce
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