Order Management, Sales - Bratislava

Job summary

Get ready to take your passion to the next level and join our dynamic team of young bilingual professionals.

Responsibilities

• Provide first-line support to B2C customers on Sound United's online portfolio of products via multiple contact channels in both German and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Requirements

• Fluent level in both written and spoken German & English.
• Interest in new technologies and audio devices.
• Technical support experience is an advantage.
• Previous experience in a direct consumer support or sales role would be a plus.
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
• Knowledge of home audio/visual equipment, connections and audio/video formats.
• Attention to detail and problem solving skills.
• Positive attitude and excellent interpersonal skills.

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