Record Management Customer Support Specialist - Bratislava, Slovensko - Swiss Re

Popis

About the role

In this role, you will play a pivotal role in supporting customers with their daily tasks in Record Management. You'll also build strong relationships with Business Partners supporting Record Management services. Your responsibilities include regional support (EMEA focus, partially Americas), data analysis, consulting, and onsite record storage management. Ensuring effective customer service, maintaining client/partner relationships, and overseeing physical records and metadata management are key aspects of the role.

Your main responsibilities:

• Regional Support for EMEA: Be the primary contact for clients in the region, offering prompt and professional assistance, consulting on records management, and building strong client relationships.
• Onsite Storage Management: Coordinate and oversee organization and maintenance of onsite storage facilities, ensuring efficient management of metadata and supporting customers in implementing best practices for record management.
• Access Management: Manage access permissions to Records management tools, ensuring data protection during transfer, and guiding users on usage.
• Customer-Oriented Mindset: Possess a customer-oriented mindset, effectively communicate complex topics, and consult with clients on record management policies.
• Inventory Analysis: Conduct inventory analysis using metadata and advanced Excel skills, generate reports for optimizing inventory management.
• Language Skills: English B2 proficiency; proficiency in other languages such as German, Spanish, or Portuguese is welcome.
• Afternoon Support: Ability to work flexible hours, including occasional afternoon shifts, to support clients in the Americas time zone.

About you

• Experience in managing record storage or back-office administration of record databases.
• Previous experience in customer relationship management, preferably in records management or related industry.
• Excellent communication skills, both verbal and written.
• Advanced proficiency in Microsoft Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Certification in record management or related fields is desirable.

Join our team and make a significant impact by providing exceptional customer service and expert guidance in record management and onsite storage solutions.

The minimum gross monthly base salary for this role is 2200 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.

This job offer is suitable for people who have been impacted by the invasion of Ukraine.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.